FAQs
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What types of photography / events do you specialise in?
We specialise in event photography, corporate functions, weddings, conferences, gala dinners, product launches, food photography and architecture photography. If you have something else in mind, just ask — we often tailor custom solutions
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Which areas do you service / what is your travel policy?
We cover Greater Sydney (CBD, North Shore, Eastern Suburbs, Inner West, etc.). Travel fees apply for venues outside a [20km] radius. Interstate or regional events are quoted separately.
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How do I book / what is the process?
1. Get in touch with your event details (date, venue, hours, special requests).
2. We’ll send a proposal & quote.
3. You confirm and pay a deposit to secure the date.
4. Before the event, we’ll go through the run-sheet / shot list with you.
5. On the day, we arrive early, shoot, and afterward edit and deliver images. -
What is your pricing structure?
Our fee is as stated in the “Pricing” section of our website. Our quote includes base coverage, editing, and delivery. Extras — like travel, additional shooters, lighting, retouching, albums, etc. — are priced separately.
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How many photos will I receive, and when?
It depends on event length, number of attendees, etc. As a rough guide, for a 4-hour event you might receive ~150–250 fully edited images. Delivery is usually done via a secure online gallery within 1–7 business days (or faster if urgent).
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Do you shoot RAW / do you provide RAW files?
We shoot in RAW format internally, but deliver fully edited JPGs. RAW files are typically not provided unless arranged in advance (for an additional fee).
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What happens if there is an equipment failure?
All our photographers carry backup bodies, lenses, flashes, and backup memory cards to mitigate technical failures. We also maintain backups of all delivered images in case retrieval is needed later.
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Can I supply a shot list / must-have moments?
Yes — we welcome a shot list or run sheet. It helps us know which people, moments or angles are most important to you, so nothing essential is missed.
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What about copyright & image usage / licensing?
By default, we retain copyright to the images (as per Australian copyright law). You are granted a usage license (for personal / promotional use) as agreed in the contract. If you need broader commercial licensing (e.g. for advertising), that’s an additional agreement.
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Can you use images from my event for your promotion / on your website?
We often select a few images to showcase as part of our portfolio / social media. If your event or content is sensitive or restricted, we are happy to respect your wishes and exclude particular images or events from our promotional use — just let us know in advance.
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What if I need to cancel or reschedule?
Cancellations or rescheduling must be made 3 days in advance. The deposit is partially refundable after that time. In the event of a reschedule, your deposit may be rolled to the new date, subject to availability.
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How do I pay, and when is full payment due?
We typically require a deposit 50% when booking. The remainder is due prior to or on the event date. Payment methods include bank transfer, credit card, or other methods as agreed.
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What if I lose my images or gallery expires?
Your online gallery remains active for 3 months. After that, we can retrieve archived files (if available) for a retrieval / re-delivery fee. We highly recommend you back up the delivered images soon after receiving them.
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Do you provide prints, albums or physical products?
Yes, we offer optional add-ons like prints, photo books, canvases, USBs, etc. We can include these in your quote if desired.
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What if the event runs longer than expected / overtime?
If the event goes past the scheduled time, we can continue (if photographer is available). Overtime will be billed at an agreed hourly rate (or part thereof). It's good to anticipate a buffer when planning.
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What if the venue or conditions are challenging (low light, outdoor, weather)?
We bring appropriate lighting, high-ISO gear, and portable flashes. For outdoor events, we always plan backups for inclement weather (umbrellas, covered gear, alternate shooting plans). If conditions are extreme, we’ll discuss alternatives with you.
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Safety & privacy (COVID, crowd control, sensitive events)
We adhere to venue rules, site safety and privacy protocols. If you require event staff passes, restricted areas, or safety briefings, we’ll coordinate with you in advance.
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How do you handle privacy / consent / photographing people?
If photographing attendees is part of the event, we rely on implied consent in many contexts. But when images may be used commercially or publicly, we may request signed model or release forms. We follow privacy laws and best practices in Australia.
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Key factors that influence pricing
Duration of coverage (longer events cost more).
Travel / location (if the event is far or in a tricky location).
Number of photographers (if you need multiple shooters).
Equipment & lighting needs (e.g. extra lighting, special lenses, drone).
Post-processing / editing complexity (retouching, colour work, etc.).
Deliverables (number of edited images, digital vs prints, albums).
Usage / licensing (if images will be used commercially, for marketing).
Turnaround time (if you need fast delivery, that can cost extra).